Customer Service
We are a premiere amenities manufacturer serving the hotel, hospitality and travel industry worldwide with hundreds of products. Our most notable success is to satisfy and build long-standing partnerships with customers that shared our "valued added" philosophy. We are guaranteed to serve our customer's clients with superior quality amenities every day. We make commitments to customers. Our product lines have expanded to a wide range of personal care, toiletries, rooms and desk accessories, providing additional comfort and convenience with a "welcoming touch" and courtesy for every traveler's pleasure. Now with greatly expanding our exceptional workforce of 4,200 employees is committed to upholding those same values and principles of quality, customer services, and integrity that enable us to continue expansion and rapid growth globally.
As our customers grow, they rely more on us to maintain cost effective manufacturing status. Through improved productivity, efficient sourcing, and supply chain logistics we have developed integrated systems, simplified planning processes, and reduced cycle times to meet market pricing demands without sacrificing our bottom line.
We provide many varieties of services to our customers. Our well-engineered parallel sourcing strategy enables us to provide a definitive one-stop amenities supply solution to each and every client.
Comprehensive Services include:
1.) Private Labeling - We provide a unique private label amenities program and we can customize and develop amenity products that are under your name.
2.) One-Stop Solution - Our Company combines a variety of professional services to meet our customer's demands. From sourcing, production, packaging and distribution, we get everything done professionally.
3.) Filling - We provide contract filling services including bottle and tube filling for our customers.
4.) Design - Our designing team has tremendous experience in creating a large range of customized product designs. With a team of professional trained designers, we provide a diverse of product range designs, from logo to packaging. Our team will work closely with you to plan and produce the most unique and innovative amenities program.
Our challenge is clear and we respond with major capital investments in our operations from product formulations, packaging, sewing, and filling capabilities. All services are now fully integrated into our 800,000 square feet state of the art facility. Our manufacturing innovation, advanced technology, world-class quality and service, coupled with our continuous improvement processes and ISO 9001 Standardization have enhanced our position as a recognized and respected competitor globally.
Ming Fai maintains an intense focus of customer's future needs through direct and timely communication by operation sales offices in Hong Kong, Shenzhen, Beijing, Shanghai, Dalian, Wuhan, Chongqing, Malaysia and Singapore. We are planning to expand our offices in major cities in China. Going forward we are positioned to become the "supplier of choice", and capable of formulation solutions customized for our business partners.
We provide economic value to those customers who depend on us, no matter to who on earth the products is shipped.
If you have any enquiries of our products and services, please contact us at cs@mingfaigroup.com

